Role of Managers on Employee Relations
(Image Credit : https://www.pexels.com/photo/focused-colleagues-brainstorming-in-boardroom-5324939/ ) Managers do play a critical role in the management of employment relations across diverse organisational types. Storey (1992) suggests that the people management decisions that are made within organisations must not be treated as “incidental operational matters”, or to be left to the HR department. Rather, managers must understand their role as the link between the strategic direction of the organisation and the management of staff members. According to the research conducted by CIPD (2007), it revealed that the practice of managers implementing upward feedback, communication, and consultation system within the organization, treating employees fairly are the factors that promote employee relations. Cleland, Mitchinson, and Townend (2008) reported that the employees believed they feel more satisfied and engaged when the relationship with their managers is based on respe...